Privacy Policy

Last updated: 7 August 2026

This Privacy Policy explains how 3R W DESIGN LTD, trading under the HOVERSTAND® brand, collects, uses and protects your personal information when you visit www.3rwdesign.co.uk, contact us or place an order.

1. Who We Are

3R W DESIGN LTD
Trading brand: HOVERSTAND®
Company No. 08928010
Registered in England and Wales
Registered office: 46 Chieftan Drive, Purfleet, Essex, RM19 1PW, United Kingdom

Email: 3rwdesign@gmail.com
Telephone: 07853 946471

3R W DESIGN LTD is the data controller responsible for personal information processed in connection with this website and our customers.

2. What Personal Information We Collect

Depending on how you use our website or contact us, we may collect information including:

your name;
billing and delivery address;
email address;
telephone number;
order details;
products purchased;
payment and transaction information;
correspondence with us;
information you provide when requesting a bespoke or custom-made product;
photographs, drawings, dimensions or specifications you send to us;
technical information about your use of our website, such as IP address, browser type, device information and website activity;
cookie and analytics information where applicable.

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Collect Your Information

We may collect personal information when you:

place an order through our website;
contact us by email or telephone;
request a quotation for a bespoke product;
provide delivery or billing information;
send us photographs, drawings or product specifications;
browse or interact with our website;
accept optional cookies or analytics technologies.

We may also receive information from companies involved in processing your order, such as payment providers and delivery companies.

4. Why We Use Your Personal Information

We may use your information to:

process and fulfil your orders;
manufacture standard or bespoke products;
arrange delivery;
take and process payments;
communicate with you about an order or enquiry;
prepare bespoke quotations;
provide customer support;
deal with returns, refunds, complaints or warranty issues;
maintain business and accounting records;
prevent fraud and protect our website and business;
understand how our website is used;
improve our products, website and customer service;
comply with legal and regulatory requirements.

The ICO requires businesses to explain why they process personal information, their lawful basis, how long they retain it and who it may be shared with.

5. Our Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing is necessary to fulfil an order, provide a quotation, manufacture a bespoke product or otherwise perform a contract with you.

Legal obligation — where we need to keep or use information to comply with tax, accounting, consumer-protection or other legal requirements.

Legitimate interests — where necessary for the reasonable operation and protection of our business, for example responding to enquiries, maintaining website security, preventing fraud and improving our services, provided your rights and interests do not override those interests.

Consent — where you have actively agreed to a particular use of your information, for example certain non-essential cookies or marketing communications where consent is required.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not normally receive or store your complete payment-card details. Payment providers may process your information in accordance with their own privacy policies and security requirements.

We may retain information confirming that a payment was made, such as:

transaction reference;
amount;
date;
payment status.

7. Delivery Companies

To deliver your order, we may provide necessary information to delivery companies such as:

your name;
delivery address;
telephone number;
email address where required for delivery notifications.

We currently use delivery providers including EVRI, and may use Royal Mail or another suitable carrier depending on the order.

Only information reasonably necessary to complete the delivery is shared.

8. Website Provider and Other Service Providers

Our website is hosted and operated using Webnode.

We may also use third-party providers for services including:

website hosting;
online payments;
email;
accounting;
analytics;
advertising;
delivery and tracking;
IT and website security.

These providers may process personal information on our behalf or, in some circumstances, as separate data controllers.

We only share information where reasonably necessary for the service being provided or where required by law.

9. Google Analytics and Advertising

Our website may use Google services, including analytics and advertising technologies, to help us understand how visitors use the website and to measure the effectiveness of advertising.

Depending on your cookie choices, these technologies may collect information such as:

pages visited;
approximate location;
device and browser information;
traffic source;
interactions with the website;
IP address or similar technical identifiers.

Where consent is legally required for non-essential analytics or advertising cookies, these technologies should only be activated after you have provided the necessary consent.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to work properly, for example to support security, shopping-cart functionality or other essential features.

Other cookies may be used for:

analytics;
measuring website performance;
remembering preferences;
advertising and conversion measurement.

Where required by law, we ask for your consent before setting non-essential cookies.

You can manage your cookie preferences through the cookie controls available on our website.

The ICO states that website users must be informed about cookies and that consent is generally required for cookies that are not strictly necessary.

11. Marketing Communications

We will not send you marketing emails merely because you have purchased from us unless we have a lawful basis to do so.

Where marketing consent is required, we will ask for it.

If you receive marketing communications from us, you can ask us to stop at any time by:

using any unsubscribe option provided; or
contacting us at 3rwdesign@gmail.com.

We may still contact you where necessary about an existing order, payment, delivery, return or customer-service matter.

12. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal obligations.

For example:

Order and accounting records: normally retained for the period required under UK tax and accounting rules.

Customer correspondence: retained for as long as reasonably necessary to deal with orders, enquiries, disputes or after-sales matters.

Bespoke specifications and drawings: may be retained where reasonably necessary for production records, repeat orders or resolving questions about an order.

Cookie and analytics information: retained according to the settings and retention periods of the relevant service.

When personal information is no longer required, we will delete it or otherwise dispose of it securely where reasonably practicable.

13. International Transfers

Some companies providing website, analytics, email, payment or other services may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are used where required by UK data-protection law.

These may include transfers to countries recognised as providing an adequate level of protection or the use of approved contractual safeguards.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
loss;
misuse;
alteration;
disclosure;
destruction.

However, no internet-based system can be guaranteed to be completely secure.

15. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

ask what personal information we hold about you;
request a copy of your personal information;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict how we use your information;
object to certain types of processing;
withdraw consent where processing is based on consent;
request transfer of certain information in a portable format.

Not all rights apply in every circumstance.

To exercise a data-protection right, contact:

3rwdesign@gmail.com

We may need to verify your identity before acting on a request.

16. Complaints About Personal Data

If you have concerns about how we use your personal information, please contact us first:

3R W DESIGN LTD
46 Chieftan Drive
Purfleet
Essex
RM19 1PW
United Kingdom

Email: 3rwdesign@gmail.com
Telephone: 07853 946471

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

You can find information about your rights and how to make a complaint on the ICO website.

17. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. If you follow an external link, you should review that website's own privacy information.

18. Children's Personal Information

Our products and website are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

19. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect:

changes to our website;
changes to the services we use;
changes to our business activities; or
changes in applicable data-protection law.

The current version will be published on this page together with the date it was last updated.

Company Details

3R W DESIGN LTD
Trading brand: HOVERSTAND®
Company No. 08928010
Registered in England and Wales
Registered office: 46 Chieftan Drive, Purfleet, Essex, RM19 1PW, United Kingdom

Email: 3rwdesign@gmail.com
Telephone: 07853 946471